Before payment
You pay nothing to submit a chat or receive a preview. You may abandon or cancel the request before payment without a cancellation fee. Use the contact page if you also want the report and retained material deleted.
After payment
The ₹299 unlock purchases immediate access to a customized digital report that has already been created for your request. Because the personalized service is complete and access is normally delivered immediately, a change of mind after successful unlock is generally not refundable.
When we will refund
We will provide a full refund when we confirm any of the following:
- the same order was charged more than once;
- payment was captured but the full report did not unlock and we cannot restore access within 24 hours;
- the report became permanently unavailable due to our technical failure before you could access it; or
- we are legally required to provide a refund.
How to request one
Submit a “Payment or refund” request through our Contact and Grievance page within seven days of payment. Include the payment ID or report ID and the email used for the report. Do not include card numbers, UPI PINs or banking passwords.
Timelines
We aim to decide a complete request within five business days. Approved refunds are sent to the original payment method. Banks and payment providers usually take five to seven business days after processing to display the credit; their timelines may vary.
Failed or pending payments
If checkout reports failure, do not repeatedly pay. First check whether the report unlocked or whether your bank shows a completed debit. A pending or automatically reversed payment is handled by the payment provider and bank. Contact us if a debit remains without access.